Job Description

Position Details

Industry: Banking (Fortune 500 Giant)

Job Title: IT Tech Support

Work Location: Phoenix, AZ

Duration: 06 months - 40hrs/week – Onsite 

Pay Range: $18/Hr. to $20/Hr. 

Day to Day:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services

Must Have:

• 2+ years of helpdesk troubleshooting experience is required

Job Requirements

IT Tech Support, IT Helpdesk , Troubleshooting, LAN, WAN