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Customer Service Representative
4 weeks ago
Austin, Texas, US

Job Description

We are looking for a qualified candidate to join our team who comes with an excellent Customer Service / Call Center Experience. One must have a good background in the medical / Insurance coverage and maintain detailed knowledge of all products and procedures.

Job Duties:

  • Develops skills and actively seeks information to understand customer’s circumstances, problems, expectations, and needs. Shares and/or conveys information to customers maintaining a professional demeanor in all situations.
  • Interacts with customers to provide information in response to routine inquiries about products or services.
  • Assists in researching and resolving customer complaints to ensure customer satisfaction and retention.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Becomes familiar with and utilizes computerized systems for tracking, information gathering and/or troubleshooting.
  • May learn to process routine/simple transactions. Transaction processing may be specified by authority/guidelines.
  • Becomes familiar with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Job Requirements

customer service,Call Center,insurance,Medical,Medicare,Drug Prescription


Job Code: 780015

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Recruiter Parvez
Phone +973-841-2073

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